A     COMPLETE CLIENT   BRIEF

To begin, we’ll   ask you to complete our “Client Brief” document. This helps us understand   what you’re hoping to achieve, gather essential information about your   property, and guide you to start thinking more strategically about your goals   and priorities.

B     PREPARATION

Once we receive   your completed brief, we’ll carry out initial desktop research and   preparations. This ensures we arrive at your initial consultation fully   informed and ready to make our time together as valuable as possible.

C     INITIAL   CONSULTATION

We will visit   your home to discuss your ideas, aspirations, and overall vision. Together   we’ll refine your project brief so we can provide you with a tailored quote.   We’ll also outline the expected project stages, timeline, and identify any   likely permissions, approvals or specialist consultants you may need.

Please note: At this stage, we   avoid jumping into specific design solutions. Instead, we take a step back to   understand the project holistically, allowing us to offer more thoughtful,   strategic advice.

D    PRODUCE QUOTE

Following our   visit, we’ll send you a clear, tailored quote outlining our services, scope   and fees. You’ll also receive our Project Guide which explains typical   project stages and other services you may need.

If you’re happy   to proceed, we’ll move to the next step. If not, there’s no obligation – we   wish you well and hope we can help in the future.

E     ISSUE CONTRACT

We’ll send you   our standard appointment documents for review. These include details of our   services, professional insurance, and our terms for payment and cancellation.

F     START YOUR   PROJECT

Once agreed,   we’ll begin the design stages outlined in your quote. This usually starts by   arranging a measured survey, the essential base for all design work to   follow.

Thank you for reading, we look forward to receiving your completed brief - James